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Track & Trace

 Q: Where is my tracking number?

There are 2 ways to locate your tracking number:

a) Check your email: Once your order is shipped, an email containing the tracking number will be send to your email address. (If you did not receive it, kindly check your spam or junk mail box.)

    The shipping confirmation email subject is "Order: (your order number)"
    It is sent from admin@yourbeautymagic.com

b) Go to My Account > Login > Under [Order History], click your order number > You will see your tracking number then

Note: Please note that the the tracking results is NOT updated in real-time, and usually takes 2 weeks and above to show tracking results, this is true especially for USPS, Royal Mail and Canada Post.

 

Q: How to track my order?

First of all, make sure your order status is "shipped" and have your tracking number ready (please refer above on how to find your tracking number)

For Fedex, you can track your package right away at Fedex Tracking Page.



For Registered Air Mail, you can track your package at Track & Trace website

(Kindly wait for 1 week, then only start the tracking as tracking results take very long time to start updating).


Step 1: Enter your tracking number and click [Track with options], this will bring your to another page which show you the tracking results from Pos Malaysia.  If results shows "International Dispatch", meaning the package already sent to Airport and ready to leave Malaysia and heading to destination country.

Step 2: Click the [Select Country] tab, then select your country, this will show you tracking results from your country Post Office.

Note: Please note that the the tracking results is NOT updated in real-time, and usually takes 2 weeks and above to show tracking results, this is true especially for USPS, Royal Mail and Canada Post.

For Australia, United Kingdom & Germany customer, you will not able to see any tracking results at your country Post Office website, please make phone call directly to your local post office to find out.

 

Q:  (For USA Customer) Why USPS tracking resutls always shows "Origin is Preparing Shipment"? Have you ship my order?

USPS tracking results is NOT updated in real-time. Although tracking results show "Origin is Preparing Shipment", your package already left Malaysia and heading to USA now. It is perfectly normal you keep seeing this kind of tracking results until you receive the package. Most of the time USPS does not provide a detailed routing information. It will only inform you when your package has been delivered.

And always remember that delivery time to USA takes 15~25 business days (exclude Saturday, Sunday and Public Holiday) to deliver.

Please bear with us and you will receive your package eventually.